Frequently Asked Questions
Everything you need to know about your Renee Cosmetics experience.
Are Renee Cosmetics products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals at any stage of production.
How can I track my order status?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return and exchange policy?
Due to hygiene reasons, we only accept returns or exchanges for products that are received in a damaged or defective condition within 7 days of delivery.
Do you offer international shipping?
Currently, we ship to most major countries worldwide. Shipping costs and delivery timelines vary depending on your location and are calculated at checkout.
Are your products safe for sensitive skin?
All our products are dermatologically tested and formulated with high-quality ingredients. however, we recommend performing a patch test before full application.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for select pin codes.